Question 1

Are the prices on your website final?

Accepted Answer

Prices displayed are demo starting rates per person based on twin share and indicative seasonal availability. Your personalised quote reflects exact travel dates, room category, group size, and flight arrangements. We confirm final pricing before you pay a deposit.

Question 2

Do you arrange international flights?

Accepted Answer

Yes. We can bundle flights with land packages or quote land-only if you prefer booking air separately. Multi-city open-jaw tickets (e.g. arrive Beijing, depart Shanghai) often save time and backtracking — we advise on routing during consultation.

Question 3

Can you customise an existing tour itinerary?

Accepted Answer

All our published tours serve as frameworks. We routinely adjust nights per city, upgrade hotels, add extensions (Guilin after Shanghai, Phi Phi after Phuket), and adapt pacing for families or mobility requirements.

Question 4

What is your cancellation policy?

Accepted Answer

Standard packages allow free cancellation up to 30 days before departure. Between 29 and 14 days, 50% of the land cost applies. Within 14 days, land arrangements are non-refundable. Flight and visa fees follow airline and embassy rules. We recommend comprehensive travel insurance.

Question 5

What payment methods do you accept?

Accepted Answer

Deposits and balances can be paid by bank transfer and major credit cards. Payment schedules typically require a 30% deposit on confirmation with balance due 30 days before departure. Instalment plans may be available for long-lead bookings.

Question 6

What destinations does SkyFlyZone specialise in?

Accepted Answer

We focus on China, Thailand, Malaysia, and Dubai/UAE — four regions where our ground teams, hotel contracts, and local guides deliver consistent quality. Within each country we cover major cities, beach destinations, and nature experiences from Zhangjiajie to Sabah.

Question 7

Do you offer group or corporate travel?

Accepted Answer

We handle incentive groups, conference extensions, and private group departures from six guests upward. Volume pricing, dedicated tour managers, and branding options are available on request.

Question 8

How do I contact you while travelling?

Accepted Answer

Before departure you receive a document pack with local emergency numbers, guide contacts, and our WhatsApp support line monitored across UK and Asia time zones. Response target is within two hours for urgent issues during business hours.

Question 9

Is travel insurance included?

Accepted Answer

Travel insurance is not included in standard packages but is strongly recommended. We can refer reputable providers covering medical evacuation, trip cancellation, and activity-specific needs such as trekking or diving.

Question 10

Are your tours suitable for solo travellers?

Accepted Answer

Yes. Private tours work well for solo travellers wanting flexibility. Some cultural day tours operate as small groups where you may join other guests — we clarify group size at booking. Single room supplements apply.

Question 11

Are child discounts available?

Accepted Answer

Children under 12 often qualify for reduced rates on hotels and domestic flights — discounts vary by destination and property. We quote family configurations individually rather than applying a flat percentage.

Question 12

Do I need a visa for China, Thailand, Malaysia, or Dubai?

Accepted Answer

Requirements depend on your passport nationality. China typically requires a pre-arranged tourist visa. Thailand offers visa-free or visa-on-arrival for many countries. Malaysia allows visa-free entry for numerous nationalities for short stays. UAE offers visa-on-arrival or e-visa for many passports. Check our visa information pages and official embassy sources for current rules.

Frequently Asked Questions

Frequently Asked Questions